Mobile nightmare

I bitterly regret the day I upgraded to a new Sony Ericsson K850i phone with 3 Mobile. Despite what some reviews said, I had problems from day one.

Firstly, the battery life that was supposed to last for over
350 hours on standby lasted for less than 24 hours so I had to
charge it every day. 3 Mobile told me there was a batch of these faulty phones and they needed a software download to fix it, which they expected me do.

Surprised to hear this, I called Sony Ericsson and they
denied that any faulty phones had ever been sent out but did
admit there may have been a software issue that may cause
the battery to go flat quicker.

Worse still, the design of the phone and touch screen makes
it totally impractical as every time you put the phone to your
ear or accidentally touch it the handset dials or texts blank
messages.

Unbeknown to me, my phone was calling or texting people from
my contacts list three or four times a day then, after only a few months, the phone went dead and was unusable. Within a few weeks of it being repaired, it went dead and was unusable
again.

This time, even though the phone was still under guarantee,
they did not offer to repair it again. You would think by now
they would accept that the phone was no good but all they would offer me was a reconditioned Sony Ericsson (another model) which I declined – they refused to give me my money back.

With this mobile phone completely useless, I had to go back
to my old Nokia which, despite being five years old, still works
fine.

I recently went into Carphone Warehouse and asked if they had heard of any problems with this model. They said they had loads back, either with battery, software or keypad problems, and I have read reviews also criticising this model.

I have spoken to and emailed 3 Mobile numerous times over
the past four months but they seem unbothered by the problems I have had.

I now have to build a case against 3 Mobile to prove this
model is not fit for purpose so if any readers have had problems
with this phone, or with 3 Mobile, let us know and we will
try to do something about it.

Email chrislocke@constabularymagazine.co.uk

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